Annual Free Credit Report With Security Freeze?

Due to a possible compromise of personal information, I placed a security freeze on my credit file at all three bureaus several months ago. I recently went to www.annualcreditreport.com to request my free annual disclosure from Equifax and this is what has ensued: 1. Requested Equifax free annual report using the telephone “touch tone” ordering option. Instead of my report, I received a form letter from Equifax telling me that I had to submit the request in writing to a specific Equifax P.O. box in Atlanta and include my security freeze PIN number. I did so. 3. Instead of my free annual report, I then receive another Equifax letter asking me to resubmit my request to a different P.O. box and include documentation of identity and address (driver license, utility bill, etc.). I did so. 4. Now I received ANOTHER Equifax letter telling me that they received my annual disclosure request but I need to resubmit it via annualcreditreport.com – which is where I started out. Does anyone know how to awaken Equifax out of this circular loop?

One Response to “Annual Free Credit Report With Security Freeze?”